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Application Support Developer

Embedded within the Development Team and act as a key interface between our Customer Success and Development teams.

$2000
Hanoi, Vietnam
Apply Now

Management software provider, working with some of the world's most well-known brands

About Creative Force

Creative Force's journey started in 2018 and today we are an industry-leading photo studio management software provider working with some of the world's most recognizable brands. With primary markets in North America and Europe, we enable studios across the world to streamline their ways of working and empower them to work more effectively and efficiently.

We pride ourselves on being a global company and our focus is to find the best possible talent around the world. While our home is in central Denmark, we have additional offices located in Berlin, Germany, and Hanoi, Vietnam. We also have several people in the US and Europe working fully remotely.

Who we are

We are a team with a passion for tech and photo studio operations. We are a mix of industry experts and tech nerds who care deeply about all things eComm!

We are a multinational team that believes that our product and culture thrive from a diverse background of people from all walks of life.

The Role

We are looking for an Application Support Developer who is proficient with C# and ReactJS. As an Application Support Developer you will be embedded within the Development Team and act as a key interface between our Customer Success and Development teams. You will troubleshoot and drive the resolution of complex, escalated customer issues that arise from business as usual product operations and from customer go-lives.

In this role you will be required to develop broad product expertise and an understanding of our product code-base, so that you can develop production-ready bug fixes. You will be a customer advocate and ensure that the customer voice is heard and incorporated into future product development activities. You will proactively identify opportunities to improve and mature our product documentation and support processes based on your customer interactions and knowledge.

Tech stack

For the back-end, we are using: .NET Core, SQL Server, Entity Framework, Identity Server, RESTful APIs.

For the front-end, we are using: ReactJS, React Native, Electron, NodeJS, Angular 2+, a little C#, etc.

Besides that we also using many AWS services like EC2, S3, SQS, SES, Lambda, StepFunctions, API Gateway, Cloudfront, Route53, CloudTrail, CloudWatch, Cognito, CodeArtifact, LoadBalancer, ElasticCache (Redis), inspector, KMS, MSK, OpenSearch (Elasticsearch), SNS, Storage Gateway, Transfer Family, VPC and WAF.

Responsibilities

Day to Day

  • Check, prioritize, trouble-shoot and resolve escalated customer issues from multiple inbound channels
  • Works with internal and external stakeholders to facilitate the timely resolution of customer issues
  • Create, update and enhance external and internal product documentation based on customer interactions
  • Anticipates and communicates blockers or delays for your work before they require escalation
  • Providing a clear end of day hand-over of critical issues for continued investigation by the global technical support engineering team
  • Participate in customer calls and meetings where required to assist in issue resolution
  • Drive product enhancements with the Product Development team based on your product expertise and frontline knowledge of customer needs
  • Proactively identify and implement improvements to the global support engineering team processes

Technical Duties

  • Provides technical advice and product expertise to customers and internal stakeholders to assist in the timely resolution of customer escalated issues
  • Collaborate with Product Development team and submit merge requests to resolve bugs
  • Develops production-ready bug fixes that are easily testable, understood by other developers, and accounts for edge cases and errors
  • Ensures their commitments are realistic, understands their priority and urgency, and delivers upon them accordingly.

Communication Duties

  • Communicates with their team, internal stakeholders and with customers in an effective, clear, concise manner mainly in written form on technical and non technical subjects.
  • Helps their fellow team members overcome obstacles, resolve blockers, and complete work tasks

Requirements

Minimum Qualifications

  • Good written English communication skills for internal and customer communication
  • Excellent problem solving and diagnostic skills

Desired Skills & Experience

  • Degree in Computer Science, Information Technology, Engineering, Mathematics or similar field of study
  • Previous experience in a customer facing role
  • At least 01 year of experience with C# and ReactJS
  • Experience working with agile development methodologies
  • Knowledge and experience with issue tracking tools such as Jira and Zendesk
  • 1+ years experience in a similar role

What we offer

  • Attractive salary package, up to $2000
  • Annual leave: 12 ~ 15 days
  • Healthcare: Annual health check-up, Premium Healthcare Insurance for you and your loved ones
  • Building large-scale & global software products
  • International working environment, flat and transparent organization
  • Working & growing with Young, Ambitious & Talented Team
  • Flexible working time, from Monday to Friday
  • Prioritizing a work-life balance with the flexible work-from-home policy
  • Various training on hot-trend technologies, best practices and soft skills
  • Social - Health - Insurance paid fully
  • Free in-house entertainment facilities, coffee, and snack
  • Company trip, big annual year-end party every year, team building, etc

And much more, join us and let yourself explore other fantastic things!