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Customer Success Manager - Remote, either in the US or Canada

We are looking for a Customer Support Executive that will split their time between helping our customers via chat support, owning and developing our help centre, and assisting our international implementation team

Remote, either in the US or Canada, East Coast only
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Management software provider, working with some of the world's most well-known brands

About Creative Force

Creative Force is an end-to-end studio management software transforming the e-commerce content creation process for global brands and large-scale studios around the globe. We take our customer's existing legacy systems, disorganized spreadsheets, and frustratingly manual processes and replace them with our purpose-built software solutions designed to help creatives work more efficiently and provide studio managers with greater insights into their operations.

We pride ourselves on being a global company and our focus is to find the best possible talent around the world. While our home is in Holstebro, Denmark, we have additional offices located in Berlin, Germany, and Hanoi, Vietnam. We also have several people in the US and Europe working fully remotely.

The Role

We are looking for a Customer Support Executive that will split their time between helping our customers via chat support, owning and developing our help centre, and assisting our international implementation team. We are after someone based in the US East Coast Time Zone.

As a customer support executive, you will be the first port of call for our customers on any product related questions, or for technical support.

You will also own our Help Centre, to help empower our customers' self-learning. You'll have expertise in communicating complicated technology topics in clear, concise ways via technical articles.

Another part of your role is to support the implementation team to onboard new customers. Allowing you to become familiar with customers' specific setups and ways of working to ensure the best possible support once the customer becomes operational within Creative Force.

What we are looking for

The ideal candidate has a passion for service and customer education. Writing should come naturally, alongside an eagerness to proactively communicate with our customers.

You should have a "customer first" mindset, with strong project management skills. A passion for photography, retouching, tech or ecom would be a plus!

As we are an internationally remote team, you should be comfortable working autonomously with support from your colleagues around the world.

We also believe in being "human", so someone that is willing to be themselves, and strives to build genuine long-lasting relationships with their colleagues and customers. Integrity and honesty are at the heart of what we look for!

Qualifications

  • 2+ years in a customer support role, Project Management or Technical Writing. Ideally in Tech/Software
  • Fluent in English, another language is a plus
  • Degree in Business Administration, Project Management, or Computer Science
  • Knowledge of tools like Zendesk, Freshdesk or Intercom
  • The role can be based anywhere in the EST time zone

Good to have

  • Knowledge of Photoshop and/or other Creative Cloud Applications
  • Knowledge of Photo Studio Operations
  • Knowledge of Ecom, Retail and/or Brand Operations
  • Familiarity with RESTful APIs
  • Familiar with agile ways of working
  • Comfortable working with GSuite, Slack, Jira, and Hubspot

What we offer

  • Competitive salary and benefits package
  • 4 weeks PTO + 6 days paid sick leave + holidays (5 weeks PTO after 1 year of employment)
  • We see the whole person and believe that the right balance between your personal and professional life is critical to happiness and personal fulfillment
  • A new and expanding team that you can help build and set the direction for
  • International working environment
  • Flat and transparent organization
  • Vibrant working culture grounded in the belief that we're better together
  • Company trips (our last get-together was in Malaga, Spain!)
  • Home office
  • And much more!

Join us and let yourself explore other fantastic things!

We encourage everybody to apply no matter gender, sex, race, color, or disablement - but with the above skills and background.