Customer Support Executive

Hanoi, Vietnam

Customer Experience

We are looking for a Customer Support Executive who will split their time between helping our customers via chat support and assisting our international operations team. We are after someone based in the ICT Time Zone.

Responsibilities

As a Customer Support Executive, you will be the first point of call for our customers on any product related questions, or for technical support.
You will also support keeping our Help Centre up to date, to help empower our customers’ self-learning. You'll have expertise in communicating complicated technology topics in clear, concise ways via technical articles.
Another part of your role is to work closely with our Onboarding team during the implementation phase of Creative Force and with our Customer Success team during the adoption / operations part of the customer journey. Allowing you to become familiar with customers’ specific setups and ways of working to ensure the best possible support once the customer becomes operational within Creative Force.

Requirements

The ideal candidate has a passion for service and customer education. Writing should come naturally, alongside an eagerness to proactively communicate with our customers.

You should have a “customer first” mindset, with strong project management skills. A passion for photography, retouching, tech or ecom would be a plus!

As we are an internationally remote team, you should be comfortable working autonomously with support from your colleagues around the world.
We also believe in being “human”, so someone that is willing to be themselves, and strives to build genuine long-lasting relationships with their colleagues and customers. Integrity and honesty are at the heart of what we look for!

Qualifications

Relevant experience in a customer support role
Fluent in English, another language is a plus
Knowledge of tools like Zendesk, Freshdesk or Intercom
The role will be based in Vietnam, working ICT (06:00 - 15:00)

Nice to have

Knowledge of Photoshop and/or other Creative Cloud Applications
Knowledge of Photo Studio Operations
Knowledge of Ecom, Retail and/or Brand Operations
Familiarity with RESTful APIs
Familiar with agile ways of working
Comfortable working with GSuite, Slack, Jira, and Hubspot.

What we offer

Competitive salary and benefits package.
Healthcare: Annual health check-up, Premium Healthcare Insurance for you and your loved ones.
International working environment, flat and transparent organization.
Working & growing with Young, Ambitious & Talented Team.
Work from Monday to Friday.
Flexible work from home policy.
Social – Health – Insurance paid fully.
Free in-house entertainment facilities, coffee, and snack.
Company trip, big annual year-end party every year, team building, etc.

And much more, join us and let yourself explore other fantastic things!

We encourage everybody to apply no matter gender, sex, race, color, or disablement - but with the above skills and background.

About Creative Force

Creative Force is an end-to-end studio management software transforming the e-commerce content creation process for global brands and large-scale studios around the globe. We take our customer's existing legacy systems, disorganized spreadsheets, and frustratingly manual processes and replace them with our purpose-built software solutions designed to help creatives work more efficiently and provide studio managers with greater insights into their operations.

We pride ourselves on being a global company and our focus is to find the best possible talent around the world. While our home is in Holstebro, Denmark, we have additional offices located in Berlin, Germany, and Hanoi, Vietnam. We also have several people in the US and Europe working fully remotely.

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Pernille Weitemeyer

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With over 10 years of experience in recruitment, headhunting, and HR, both in-house and as an external consultant, I lead all recruitment activities in Creative Force across EMEA, US and Canada.

I have an education in Project Management from Business Academy Aarhus, specializing in HR and Change Management. I am also a certified Scrum Master and certified in PRINCE2®.I care about the entire talent acquisition process; to me, it’s one of the most important areas in any organization. To achieve success, you need the right people and the right talent. Employees are the glue that makes it all stick together.

My priority is to create a recruitment process that reflects just that. A great candidate experience is the first step to a great employee experience.

Hanoi, Vietnam

Huong Nguyen Thi

Talent Acquisition Manager

I am an experienced professional in the information technology industry with a track record spanning over 9 years. Currently, I hold the position of leading all Recruitment and Employer Branding activities at Creative Force in Vietnam.

I hold a degree in Human Resource Management from Banking Academy of Vietnam, and I am also a certified Agile Leader from the University of Colorado system. These qualifications have equipped me with a strong foundation in both the technical and human aspects of building successful teams.

My goal is to establish Creative Force as a premier workplace that attracts top talent, including the brightest minds in software engineering. I am dedicated to creating an environment that fosters innovation, collaboration, and growth, making Creative Force the destination of choice for exceptional professionals.