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About Creative Force

Creative Force is an industry-leading Photo Studio Management software provider, working with some of the world's most recognisable brands. We enable studios to streamline their ways of working and empower them to work more effectively and efficiently.

Our home is in Central Denmark with offices in New York, San Francisco, Berlin, and Hanoi with more than 1000 users worldwide!

Who we are

We are a remote first team, with a passion for tech and photo studio operations. We are a mix of industry experts and tech nerds, who care deeply about all things ecom!

We are a multinational team, who believe that our product and culture thrives from a diverse background of people from all walks of life.

We are an equal opportunity employer without regard to race, color, national origin, religion, sexual orientation, gender identity, age, physical [dis]ability or length of time spent unemployed.

About the role

We are looking for a Customer Support Executive that will split their time between helping our customers via chat support, owning and developing our help centre, and assisting our international implementation team.

As a customer support executive, you will be the first port of call for our customers on any product related questions, or for technical support.

You will also own our Help Centre, to help empower our customers’ self-learning. You'll have expertise in communicating complicated technology topics in clear, concise ways via technical articles.

Another part of your role is to support the implementation team to onboard new customers. Allowing you to become familiar with customers’ specific set ups and ways of working to ensure the best possible support once the customer becomes operational within Creative Force.

What we are looking for

The ideal candidate has a passion for service and customer education. Writing should come naturally, alongside an eagerness to proactively communicate with our customers.

You should have a “customer first” mindset, with strong project management skills. A passion for photography, retouching, tech or ecom would be a plus!

As we are an internationally remote team, you should be comfortable working autonomously with support from your colleagues around the world.

We also believe in being “human”, so someone that is willing to be themselves, and strives to build genuine long-lasting relationships with their colleagues and customers. Integrity and honesty are at the heart of what we look for!

Qualifications

  • 1-2 years in a customer support role, Project Management or Technical Writing. Ideally in Tech/Software
  • Fluent in English, another language is a plus
  • Degree in Business Administration, Project Management, or Computer Science
  • Knowledge of tools like Zendesk, Freshdesk or Intercom

Good to have

  • Knowledge of Photoshop and/or other Creative Cloud Applications
  • Knowledge of Photo Studio Operations
  • Knowledge of Ecom, Retail and/or Brand Operations
  • Familiarity with RESTful APIs
  • Familiar with agile ways of working
  • Comfortable working with GSuite, Slack, Jira, and Hubspot

Benefits

  • International working environment
  • Flat and transparent organization
  • Individual ideas are highly appreciated
  • Working with a strong technical team of young and ambitious members
  • Flexible working time and result-oriented
  • Great opportunities in developing your career path as you and the company grow
  • Social, healthcare and unemployment insurances complying with labour law.
  • Up to 15 annual leave days
  • Summer trip allowance, 2 weeks fully paid off for parental leave, teamwork activities and more to come once you join
  • Choice of hardware