We are looking for a Customer Success Manager to manage our customer relationships in the Americas.
Since we are an Enterprise-focused SaaS company, you will work with some of the world’s leading brands, retailers, and commercial studios.
The role
As a Customer Success Manager, you will work with our customer's senior studio leadership on their larger success within Creative Force by conducting scheduled check-ins around studio performance and proactively engaging with the studio around new features and growth opportunities.
You will own the overall relationship with assigned clients, which includes training, increasing adoption, ensuring retention, and ensuring high levels of customer satisfaction, with the aim of each of your accounts being an outward advocate for Creative Force as a platform.
You will work with our new customers to ensure a smooth transition, from onboarding to customer success. Regarding account growth and renewals, you will work closely with our Account Management team on new opportunities to ensure a positive net retention rate.
What we are looking for
The ideal candidate has a passion for service, customer education, and studio processes, alongside an eagerness to proactively communicate with our customers.
You should have a “customer first” mindset with strong project management skills.
A passion for photography, retouching, tech or eCommerce are also a plus!
As the newest member of an international remote team, you are comfortable working autonomously in conjunction with support from your colleagues around the world.
We firmly believe in being “human”, so someone that is willing to be themself and strive to build genuine long-lasting relationships with their colleagues and customers is highly sought after — Integrity and honesty are at the heart of what we look for!
Qualifications
There are 2 ways to qualify for this role: either you come from a Photo Studio background (preferably within eCommerce) or you have solid experience in Customer Success in a SaaS environment while working with larger clients.
- You must have 3+ years of experience
- Be based anywhere in the EST time zone, but the Boston area would be ideal.
- Fluent in English
What we offer
- Competitive salary and benefits package
- 4 weeks PTO + 6 days paid sick leave + holidays (5 weeks PTO after 1 year of employment)
- We see the whole person and believe that the right balance between your personal and professional life is critical to happiness and personal fulfillment
- A new and expanding team that you can help build and set the direction for
- International working environment
- Flat and transparent organization
- Vibrant working culture grounded in the belief that we're better together
- Company trips and events
- And much more!
About Creative Force
Creative Force is an end-to-end studio management SaaS Platform transforming the e-commerce content creation process for global brands and large-scale studios around the globe. We take our customer’s existing legacy systems, disorganized spreadsheets, and frustratingly manual processes and replace them with purpose-built software solutions designed to help creatives work more efficiently and provide studio managers with greater insights into their operations.
We pride ourselves on being a global company, and our focus is to find the best possible talent around the world. While our home is in Holstebro, Denmark, we have additional offices in Berlin, Germany, and Hanoi, Vietnam with several team members working fully remotely in the US and Europe.
We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We no longer accept applications for this position, unless you have been invited to start a dialogue by the Talent Acquisition team.
