Head of Customer Support & Enablement

What’s the Vibe?

...See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. As a remote company with staff across the globe, we’ve seen firsthand how important it is for our teams to work well together.

And that’s why we focus on hiring talented people who are also great to work with. 

That means we don’t always hire the people with the most experience. Some of us have PhDs. Others have spent multiple decades working at the top of our field. But we’ve also hired former tennis coaches, film students, photographers, hotel front desk workers, freelance travel agents, and fashion designers.

While our backgrounds are diverse, we all share a few important traits:

• We love solving challenging problems.
• We’re passionate about the work we do.
• And we’re the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, who go the extra mile to support one another, and who make work feel a little less like work.

But, hey, there are lots of job posts out there that are cool and vibey and explain how unique their company culture is (look, a ping pong table!). We know, we’ve seen them. Some might be truer than others. As for us, we think you’ll notice the good vibes the first time we chat.

(Ever wish you could get a feel for your future manager and colleagues BEFORE you apply for a position? Do a quick vibe-check before you hit submit? Yeah, us too. That's why you can watch a video below - Where Ian (Senior Director of Customer Experience) and Sarah (Customer Support Executive) talk to Aaron about what this role is all about 😎)

What’s the Role?

Still interested? Awesome. Here’s the deal:

At Creative Force, Support is a cornerstone of our value proposition. Our team has built a uniquely close relationship with our customers, and they’ve come to expect not just answers, but attention, care, and true partnership.

We’re looking for a Head of Customer Support and Enablement to build on the strong foundation we’ve established. They’ll lead the way in defining and executing a forward-looking vision for how we support, teach, and empower our customers. Along the way, they’ll tackle big questions like:

• How can we thoughtfully integrate AI into our support operations?
• What role should support play in shaping the customer experience?
• How can we collaborate more efficiently with other teams in the organization?
• And how can we make the work our team does even more scalable, impactful, and enduring?

Our future Head of Support and Enablement has a vision for what’s possible, the know-how to execute it, and the willingness to roll up their sleeves to bring that vision to life.

What we offer YOU

• A fast-growing, exciting, and fun startup environment - with multiple international Employer Awards - and not those awards you can pay for, but the kind of awards given based on Employee reviews. It just doesn't get any better than that. ❤️
• The chance to become a part of our Equity Programme (Company shares)
• A flat and transparent organizational structure - no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!
• True work-life balance - we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment
• A new and expanding team with great opportunities to grow and develop your skills and career
• A vibrant work culture grounded in the belief that we're better together
• Company trips and events, and much more! 

Head of Support and Enablement Self-Assessment

Normally, this is where you’d find a three-page-long list of required skills, including but not limited to: fire dancing, speed stacking, and knife-forging.

But it’s 2025, so we aren’t going to do that to you.

We do know, however, what characteristics we believe make a kick-ass Head of Support and Enablement.
To help you evaluate if you’d be a good fit for this role, we’ve provided them below.

You’re a Strategy Setter
You have a clear vision for the future of support and craft strategies that solve today’s challenges while preparing for what’s next. You know scaling isn’t just about headcount, it’s about smart tools, automation, and clear priorities. To make it all happen, you set direction, collaborate with the rest of the organization, and empower your team to perform their best.

You’re Willing to Get Into the Weeds
You don’t just set strategy from a distance. You dig into workflows, tools, and ticket data to find opportunities for improvement. You also have deep knowledge of our product and are happy to jump into chats as required to help support the team. You see every support interaction as a chance to sharpen the help center, AI agents, and customer education. And you know support is often mission-critical, so you balance speed with precision.

You’re an AI Optimist (With Standards)
You drive the adoption of AI tools like chatbots and auto-triage to scale support smartly. You track quality, flag issues, and work with CX and Product to improve outcomes. Most importantly, you use AI to amplify the human experience, not replace it.

You’re an Educator at Heart
You see support as a chance to teach, not just troubleshoot. You level up our help center, in-product guidance, and proactive content. Every question is a clue, and you use it to improve education and reduce repeat issues. You work across teams to make sure our content addresses real customer friction.

Who Isn’t This Role For?

Firstly, we're looking for someone in Denmark or the Netherlands. If that's not you, we recommend you wait until another role opens up closer to your location.

Secondly, this is not a typical “management” role. You won’t be attending meetings all day “circling back” or “touching base” or “syncing,” or “building synergy.” It would be great, no doubt, but our product, our industry, and the world are changing rapidly. Point being, there’s a lot of work to do. So if the more traditional corporate pace is more your speed, we probably aren’t what you’re looking for. 

If you still don’t know if Creative Force is for you, have a look at our Career Page, where you can read more about what it's like working for us - and also meet some of your future team members. 💜

We’re looking forward to hearing from you!