Customer Support Executive

Remote, United States
Customer Experience
Join Creative Force as a Customer Support Executive to help streamline content production management for leading global brands. In this role, you will be pivotal in providing outstanding support and insightful problem-solving for our industry-leading clients, delivering exceptional customer service in-line with our commitment to operational excellence and customer satisfaction.

The Role

We are seeking a Customer Support Executive to serve as part of the first line of contact for all of our customer interactions. You will engage directly with customers to resolve queries and empower their self-learning via the maintenance and growth of our Help Centre. You will also work closely with our Onboarding team during the implementation phase of Creative Force and with our Customer Success team during the adoption/operations part of the customer journey, allowing you to become familiar with each customer’s specific requirements and ways of working to ensure we deliver best possible support once they become operational on the Creative Force platform.

Day-to-day responsibilities:

  • Act as the primary contact for customers, providing support and resolving queries via chat
  • Continuously update and grow our Help Centre to empower customer self-service
  • Develop and maintain technical documentation that simplifies complex technological subjects
  • Support customer onboarding and adoption by working closely with respective team members to ensure smooth transitions and ongoing engagement

What we are looking for

We seek someone who thrives in customer service and education, with both a natural flair for writing and a proactive communication style. You have a deep-seated “customer-first” philosophy, robust project management skills, and a passion for photography, retouching, enterprise technology, and/or e-commerce. 

We firmly believe in being “human”, which means we want candidates who are willing to be themselves and build long-lasting relationships with their colleagues and customers. Integrity and honesty is at the heart of everything we do! 

Qualifications

  • Proven experience in customer support roles.
  • Fluency in English, both written and spoken; multilingual abilities are a plus.
  • Proficiency with customer service platforms like Zendesk, Freshdesk, Intercom or similar. 

What we offer

  • A fast-growing, exciting, and fun startup environment - ranked #12 in Forbes “Americas Best Startup Employers” for 2024 
  • Competitive salary and benefits package - including 4-5 weeks PTO + 6 days paid sick leave + holidays.
  • A flat and transparent organizational structure - no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!
  • True work-life balance - we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment
  • A new and expanding team with great opportunities to grow and develop your skills and career
  • A vibrant work culture grounded in the belief that we're better together
  • Company trips and events
  • And much more!

About Creative Force

Creative Force is the industry’s leading content production management (CPM) platform. Working with some of the most prominent retailers, brands, and commercial studios around the globe, Creative Force eliminates the complexities associated with producing ecommerce and editorial content such as images, video, and copy. The end result is that creative teams can work more efficiently, deliver higher-quality content, and ensure consistency at every stage of the production process.  

Headquartered in Holstebro (Denmark), we pride ourselves on being a global company, with major offices in both Boston and Hanoi (Vietnam) and remote team members located across both the US and Europe. 

We are an equal opportunity employer. All applicants will be considered for employment without regard for race, color, age, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

We will be reviewing applications and inviting candidates to interview on an ongoing basis.

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Get in touch (West)

pernilleweitemeyer
Holstebro, Denmark
Pernille Weitemeyer
Talent Acquisition Manager

With over 10 years of experience in recruitment, headhunting, and HR, both in-house and as an external consultant, I lead all recruitment activities in Creative Force across EMEA, US and Canada.

I have an education in Project Management from Business Academy Aarhus, specializing in HR and Change Management. I am also a certified Scrum Master and certified in PRINCE2®.I care about the entire talent acquisition process; to me, it’s one of the most important areas in any organization. To achieve success, you need the right people and the right talent. Employees are the glue that makes it all stick together.

My priority is to create a recruitment process that reflects just that. A great candidate experience is the first step to a great employee experience.

Get in touch (Vietnam)

huongnguyenthi
Hanoi, Vietnam
Huong Nguyen Thi
Talent Acquisition Manager

I am an experienced professional in the information technology industry with a track record spanning over 9 years. Currently, I hold the position of leading all Recruitment and Employer Branding activities at Creative Force in Vietnam.

I hold a degree in Human Resource Management from Banking Academy of Vietnam, and I am also a certified Agile Leader from the University of Colorado system. These qualifications have equipped me with a strong foundation in both the technical and human aspects of building successful teams.

My goal is to establish Creative Force as a premier workplace that attracts top talent, including the brightest minds in software engineering. I am dedicated to creating an environment that fosters innovation, collaboration, and growth, making Creative Force the destination of choice for exceptional professionals.