Customer Support Executive

What we offer

• A fast-growing, exciting, and fun startup environment - multiple Employer Awards, including being ranked #12 in Forbes “Americas Best Startup Employers” for 2024 
• Competitive benefits package - including 4-5 weeks PTO + 6 days paid sick leave + holidays + healthcare, dental and vision contributions
• The chance to become a part of our Equity Programme (!)
• A flat and transparent organizational structure - no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!
• True work-life balance - we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment
• A new and expanding team with great opportunities to grow and develop your skills and career
• A vibrant work culture grounded in the belief that we're better together
• Company trips and events and much more!

The Role

We are seeking a Customer Support Executive to serve as part of the first line of contact for all of our customer interactions. You will engage directly with customers to resolve queries and empower their self-learning via the maintenance and growth of our Help Centre. You will also work closely with our Onboarding team during the implementation phase of Creative Force and with our Customer Success team during the adoption/operations part of the customer journey, allowing you to become familiar with each customer’s specific requirements and ways of working to ensure we deliver best possible support once they become operational on the Creative Force platform.

Day-to-day responsibilities:

• Act as the primary contact for customers, providing support and resolving queries via chat
• Continuously update and grow our Help Centre to empower customer self-service
• Develop and maintain technical documentation that simplifies complex technological subjects
• Support customer onboarding and adoption by working closely with respective team members to ensure smooth transitions and ongoing engagement

Want to know what it's like working as a Customer Support Executive at Creative Force? Meet Margot!

What we are looking for

We seek someone who thrives in customer service and education, with both a natural flair for writing and a proactive communication style. You have a deep-seated “customer-first” philosophy, robust project management skills, and a passion for photography, retouching, enterprise technology, and/or e-commerce. 

We firmly believe in being “human”, which means we want candidates who are willing to be themselves and build long-lasting relationships with their colleagues and customers. Integrity and honesty is at the heart of everything we do! 

Qualifications

• Proven experience in customer support roles.
• Fluency in English, both written and spoken; multilingual abilities are a plus.
• Proficiency with customer service platforms like Zendesk, Freshdesk, Intercom or similar. 
• It is a fully remote role but located in the EST Timezone. Massachusetts or New York would be ideal. If you are not currently based in the EST timezone, we encourage you to keep an eye out for future opportunities that may better align with your location.

About Creative Force

Creative Force is the industry’s leading content production management (CPM) platform. Working with some of the most prominent retailers, brands, and commercial studios around the globe, Creative Force eliminates the complexities associated with producing ecommerce and editorial content such as images, video, and copy. The end result is that creative teams can work more efficiently, deliver higher-quality content, and ensure consistency at every stage of the production process.  

Headquartered in Holstebro (Denmark), we pride ourselves on being a global company, with major offices in both Boston and Hanoi (Vietnam) and remote team members located across both the US and Europe. 

We are an equal opportunity employer. All applicants will be considered for employment without regard for race, color, age, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

We will be reviewing applications and inviting candidates to interview on an ongoing basis.